FAQ

It can take 3-7 days for us to fulfill your order, but as soon as we are done we ship it out to you. After your order is processed, you will receive your tracking number via the email that you used to checkout.

It can take 3-7 days for us to fulfill your order, but as soon as we are done we ship it out to you. We typically ship all standard domestic orders via United States Postal Service (USPS), which is estimated to arrive in 5-8 business days and is trackable.

If you have not received your order within this time frame and your package has been marked as delivered, please do the following before you reach out to us:

• Wait until the next business day, sometimes carriers mark a package as delivered before actually dropping it off. Frustrating right?
• Check your shipping confirmation email for any mistakes in the delivery address.
• Stop by your local post office to see if they have your package.
• Ask your neighbor if the courier left your package with them.

Be Warned: Package theft is on the rise, so if you are expecting a delivery and you know you won't be home to accept it, use an address where you know you'll be able to accept it.

Some carriers will hold your package at their facility upon your request, though additional charges may apply in some instances. We do not have any control over this process and are not involved in any exchange of money beyond our own checkout. The request must be made by you with the carrier directly. 

Learn More: https://support.blackoriginators.com/article/19-how-long-does-it-take-for-my-order-to-be-shipped-to-me

Yes, during the Holiday seasons or randomly, we do offer different promotions. The best way to stay up-to-date with any sales or promotions is to follow us on Instagram @BlackOriginators and subscribe to our mailing list.

Once a sale has ended, we do no re-open it out of fairness.

Occasionally, some of our products do sell out before we can update our online store’s inventory. If any out-of-stock products are sold, we will notify the customer and let them know a refund will be issued.

If the out-of-stock items ordered are from our Signature Collection, the customer will be notified that their item is on backorder and they will be given the option to cancel their order and receive a refund or receive their item when the item is restocked.

We apologize for any inconvenience that this may cause.

Once you have been approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment, usually within 3-5 business days. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@BlackOriginators.com.

At this time we only offer refunds to Originators that have received the wrong item(s) or damaged (s) items. If you have experienced either of these issues, we apologize and are ready to assist you.

Please email us prior to returning your item at support@blackoriginators.com and include your order number and photos of the wrong or damaged item, and we’ll get that sorted out for you. Any claim must be submitted within 10 days of carrier delivery to be eligible. We also ask that you refrain from wearing or washing the item(s) until the issue has been resolved.

If your claim is approved, your refund will then be processed, and a credit will be automatically applied to your credit/debit card or original method of payment, usually within 3-5 business days.

At times there may be a slight delay in email delivery. If you have not received your confirmation email within 1 hour of purchase, check your spam folder. If you still have not received your confirmation email, you may have entered the incorrect email at checkout.

If this is the case, please contact us at support@blackoriginators.com with your full name and order number, and we will personally resend your confirmation to the appropriate email address.

The best way to stay up-to-date with any new releases is to follow us on Instagram @BlackOriginators and subscribe to our mailing list.

If you have previously placed an order or created an account with us, you will be notified as well if you checked the “Keep me up to date on news and exclusive offers” box at checkout.

We always restock our Signature Collection. However, limited edition items are just that, limited edition, we almost never restock them.

If there is a high enough demand for certain items, we may consider a limited restock or pre-order. The best way to stay up-to-date with any restock is to follow us on Instagram @BlackOriginators and subscribe to our mailing list.

All of our apparel and accessories are printed, customized, and branded within the United States.

Our manufacturer's fulfillment centers are located in Charlotte, North Carolina and Los Angeles, California. Our apparel is also purchased and shipped from US wholesalers.

We typically ship all standard domestic orders via United States Postal Service (USPS), which is estimated to arrive in 5-8 business days and is trackable.

Our shipping rates are dependent on the size of your order, the country you live in, and the shipping method that you select. The easiest way to see the cost of shipping for your order is to add the items that you intend to purchase to your cart, select “Checkout,” complete the “Customer Information,” page and then scroll to the bottom of the page to see the shipping methods available to your location.

Orders shipped outside of the United States are subject to customs duties and fees in accordance with your country of origin; we are not responsible for any such fees or duties associated with your order.

At this time, we only accept Domestic (United States) orders. We do plan to open our doors to international Originators soon. The best way to stay up-to-date with any announcement is to follow us on Instagram @BlackOriginators and subscribe to our mailing list.

We accept VISA, MasterCard, Discover, American Express, PayPal, Apple Pay, Google Pay, and Shopify Pay. You do not have to create an account with us or with PayPal to use shop with us.

We do not accept payment through Cash App, Venmo, or any other transaction application/service.

Our store was developed on the Shopify’s e-commerce platform and is encrypted 128-bit Secure Sockets Layer protocol (SSL). Shopify is also compliant with Payment Card Industry Data Security Standard (PCI DSS). PCI DSS is information security standard for businesses and organizations that handle credit card and debit card information.

We use Shopify because they are compliant with all six categories of PCI standards which maintains a safe shopping environment for our customers. We accept payments through Shopify Payments and PayPal. For more information: https://www.shopify.com/pci-compliant

A Black Originator is someone who embraces what’s special about them and shines so bright that they wake up the Originator in the next person.

Originators don't quite fit in anywhere because they're different and sometimes being or feeling like an “outcast” can make them resent their gift and that’s truly a tragedy. As Originators we should never resent our gift. We’re not isolated or outcasted, we're separated. Our difference is our gift and that gift will help us walk out our destiny.

So yes, at times it can’t be helped... it will feel like we’re alone, it will feel like no one understands us, it will feel like no one understands what we’re saying, and it will feel like no one understands what we’re trying to do.

And that’s exactly why Black Originators exists.

We exist for Originators just like you who don’t feel seen, heard, or understood.We exist to help you to remember who you are and the power that you possess because of your difference.

Originators don’t wait for opportunities, we create them. Originators don’t accept less, we create more. Originators are the head and not the tail. And Originators don’t allow ourselves to be boxed in by circumstances, surroundings, trends, or people.

Originators Create Their Own Way.

Don't see your question answered here? Email us at support@BlackOriginators.com or open the chat box on this page and send us a message.